Privacy Policy
At Swift Guard Security ("we," "us," or "the Company"), safeguarding user privacy is our top priority. This Privacy Policy details how we handle the collection, usage, disclosure, and protection of information related to the Swift Guard Security product suite.
Please note that this policy applies exclusively to our security products and does not extend to our website or other services. We periodically update this policy and encourage you to review it regularly. If any modifications are made, we will notify you via email, in-app messages, or push notifications—provided you have opted in.
WHAT WE DO NOT COLLECT
To maintain transparency, we want to clarify the data we do not gather:
We do not monitor, log, or store details about your VPN usage, including the applications, websites, or services you access while using our product.
We do not collect or retain your original or assigned server IP addresses.
We do not log DNS queries generated while using our service.
WHAT WE COLLECT
At Swift Guard Security, we are committed to upholding user privacy and maintaining transparency in our data practices. Trust is the foundation of our relationship with users, and we strive to earn and uphold it through openness. Below is a breakdown of the limited information we collect, how we collect it, and why it is necessary:
Account Information: When you create an account, we automatically record the registration date (e.g., 2018/09/01).
Subscription Details: If you purchase a subscription, we automatically collect the subscription status and duration (e.g., 2018/09/01 - 2018/10/01). This data is used solely to improve user support and service continuity.
We are dedicated to maintaining the highest privacy standards and ensuring your data remains secure.
AGGREGATED DATA
Operating System Details – Each time the Swift Guard Security app is launched, we collect information about the operating system version (e.g., iOS 11.3.1-10,000,000).
App Version Information – We log the app version details (e.g., Version 6.1_132_432908b) whenever the app is opened.
Daily Active Users – Data on active users per day (e.g., 2018/09/01-19,000,000) is recorded each time the app is used.
User Geodemographics – We receive anonymized location data (e.g., US-100,000,000) from the App Store and Google Play Store.
This information helps us analyze user trends, enhance product features, and optimize the overall user experience.
VPN CONNECTION DATA
Server Location: The location of the VPN server (e.g., US-California server 1) is automatically recorded each time a VPN connection is established.
Connection Timestamp: The precise time of the VPN connection (e.g., Connected@15:30 2018/05/15) is noted.
Error Reports: Any errors encountered during the VPN connection (e.g., Error_Userdoesnotallowconfiguration) are automatically logged.
Network Type: Information about the network type (e.g., 4G) is collected by our analytics service provider.
This information is used exclusively for diagnosing issues and improving the VPN service. It is permanently deleted from our systems within 96 hours.
ADDITIONAL INFORMATION
Analytics Data – Includes app crash reports and user engagement with in-app pages, gathered during interactions with Swift Guard Security.
Advertising Data – We collect identifiers such as the iOS Ad Identifier (IDFA) and Android Ad Master Identifier.
The data we gather is strictly used to evaluate app performance, refine features, and support our free VPN service. We do not share any user data with external advertisers.
For more details on our analytics service providers, please refer to their respective privacy policies.
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
At Swift Guard Security, we prioritize protecting user privacy and have implemented stringent measures to ensure data security:
Restricted Access – User data is accessible only to authorized teams, such as support and accounting.
Data Deletion – VPN connection logs are automatically and permanently erased 96 hours after collection.
Regulatory Compliance – We continuously monitor and adapt to evolving privacy regulations to enhance data protection.
For any privacy-related inquiries, feel free to contact us at support@swiftguard-sec.com. Our dedicated team will respond within 48 hours.
COOKIE POLICY
We use cookies on our website to enhance functionality and improve our services, including:
Session Cookies – Store user preferences and login details for a seamless experience.
Google Analytics – Helps analyze website performance and assess the effectiveness of our advertising efforts. For further details, refer to the Google Analytics Privacy Policy.
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), individuals within its jurisdiction are granted specific rights regarding their personal data:
Right to Access – Users can review the data collected by Swift Guard Security, as outlined in this Privacy Policy.
Right to Data Copy – Users may request a copy of their data, with processing taking up to 30 days.
Right to Rectification – Users can request corrections to any inaccurate or incomplete information.
Right to Erasure – Users can request data deletion, though certain financial records may need to be retained for tax purposes.
Right to Restrict Processing – Users may ask us to pause the processing of their personal data.
Right to Data Portability – Users can request their data in a commonly used format, with processing taking up to 40 days.
Right to Object – Users can oppose the processing of their data and request transparency regarding any profiling or automated decision-making.
CHANGES AND UPDATES TO THIS PRIVACY POLICY
We encourage users to review this page regularly to stay informed about any modifications to our Privacy Policy.
Any updates will be published on our platform, with the latest revision date clearly indicated.
Continued use of our services after changes take effect signifies your acceptance of the updated policy.
If an update significantly impacts user rights or obligations, we will proactively notify you—this may include displaying a notice on our platform, sending an email, or using other appropriate channels.
CONTACT US
If you have any inquiries about this Privacy Policy, please contact us at support@swiftguard-sec.com.